Legal

Terms and Conditions

These Terms and Conditions govern the use of services provided by 123tutors to students, tutors, and bursary administrators. By engaging with our services, all users agree to comply with these terms.

Questions can be directed through the official platform channels or via payment@123tutors.co.za.

Section A

Student Terms & Conditions

  1. No cheating policy: Tutors are not authorized to answer assessments or assignments directly for students, sit in during tests or exams, or write on behalf of the student. Any student found prompting a tutor to do so may be reported to the relevant academic institution.
  2. All tutoring hours expire after 12 months from the date of purchase.
  3. Satisfaction policy: If a student informs us they are unsatisfied with a lesson delivered by a tutor, the client does not pay for that lesson. The tutor may redo the lesson or we may arrange a new tutor at no extra charge.
  4. If a student needs a tutor immediately and insufficient preparation time is given to the tutor, the student may forfeit a lesson of up to 30 minutes.
  5. Money-back guarantee policy: If a student is unsatisfied with their allocated tutor and we cannot find a suitable replacement after 5 lessons, and the tutors have not been paid for those lessons, a full refund may be made to the client. A partial refund may apply depending on how much the student benefited and how much the tutor has already been paid.
  6. If the student does not inform us of any issue with the allocated tutor within the first five hours of tutoring or after the first lesson, and later requests a full refund, only a partial refund may be made because insufficient time was given for us to resolve the issue or allocate a new tutor.

No Refund Policy

  1. Once contact is established between the student and tutor and the student is satisfied with the lessons, refunds are not issued. If the student wishes to cancel hours for the requested modules or subjects, those hours may be used for other modules or subjects in the following academic year, term, or semester. If the student has completed schooling or studies and requests a refund, a refund may be made for outstanding hours less a R200 deduction.
  2. Tutor Swap Policy: Students must provide sufficient time for us to find or swap out a tutor. If a student is struggling to find a suitable tutor or wants to change tutors, they must notify us at least 3 days in advance.
  3. Communication of Requests: Students must notify us through WhatsApp or email using the contact details provided in the student dashboard or on the website for tutor changes, cancellations, or scheduling adjustments.

Additional Student Conditions

  1. Tutors cannot guarantee students will pass tests, assignments, or exams. Poor academic performance does not qualify the student for a refund.
  2. Tutors work as independent contractors to 123tutors. Any incident of sexual misconduct or irresponsible conduct by a tutor does not make the Company liable. Any legal affairs must be directed at the tutor and not the Company.
  3. The tutor may require the use of study material issued by the school to the student.
  4. If the student wants to schedule a lesson with the allocated tutor, the tutor must be notified at least 24 hours in advance to allow adequate preparation.
  5. When scheduling a lesson, the student must inform the tutor of the scope of work at least 24 hours in advance.
  6. We can only allocate a tutor once proof of payment for the relevant invoice has been emailed to payment@123tutors.co.za.
  7. If a student wants to cancel a scheduled lesson, they must do so at least 6 hours in advance. Failing that, the student forfeits 30 minutes from the remaining hours.
  8. The tutor may cancel a lesson if the student arrives more than 15 minutes late without notice. In that case, the student forfeits 30 minutes from the total remaining hours.
  9. Students must notify tutors when their contact details change so communication can continue.
  10. Students must treat tutors with respect.

Primary School Tutoring

  1. Tutoring for primary school students from Grade 0 to Grade 7 must be conducted under adult supervision, and the adult must be on the same premises as the student.
  2. The role of the tutor is to assist the student with learning a new skill or acquiring knowledge. Tutoring is not a babysitting service.
  3. If the student has a mental or physical disability such as ADHD, ADD, autism, blindness, deafness, or any other disability, this must be disclosed to 123tutors before tutor allocation so that a special-needs tutor may be allocated where appropriate.
  4. If the student is restless and refuses to learn despite the tutor's best efforts to create a productive environment, the tutoring time used during that lesson will still be deducted from the student's available hours.

Section B

Tutor Terms & Conditions

  1. Independent Contractor Status: Tutors are independent contractors and not employees of 123tutors.
  2. Professional Conduct: Tutors must act professionally, ethically, and respectfully at all times. Inappropriate behavior may result in termination of engagement.
  3. Academic Integrity: Tutors may guide and support learning but must not complete assessments on behalf of students.
  4. Lesson Preparation: Tutors must prepare adequately for lessons based on student requirements provided in advance.
  5. Attendance and Punctuality: Tutors must arrive on time for scheduled lessons and communicate cancellations as early as possible.
  6. Payment Terms: Tutors are paid monthly based on submitted and approved lesson logs and according to scheduled payment dates.
  7. Lesson Logging and Ethical Conduct: Tutors must log all lessons accurately and ethically. Any falsification or manipulation of lesson logs is strictly prohibited.
  8. The Company reserves the right to verify logged lessons directly with students if irregular or suspicious activity is detected. If a tutor is found guilty of logging false lessons, the Company may suspend or permanently remove the tutor from the platform.
  9. Where payment has already been made for falsely logged lessons, the Company may demand full reimbursement. Failure to repay may result in legal action.
  10. Dispute Resolution: Tutors must report any issues with students to the Company immediately.
  11. Confidentiality: Tutors must keep all student information confidential.
  12. Liability: Tutors are personally liable for their conduct and actions during tutoring sessions.

Lesson Allocation & Authorisation

  1. Tutors may only commence lessons once full payment has been received from the student and the tutor has been officially allocated through the Company's system or dashboard.
  2. Any lessons conducted outside the official allocation process are done at the tutor's own risk.
  3. The Company is not responsible for disputes, non-payment, or issues arising from lessons conducted without official system allocation.

Section C

Bursary Administrator Terms & Conditions

  1. Role and Responsibilities: Bursary administrators act on behalf of sponsored students. They are responsible for approving tutoring hours and payments and for sending the correct student list for each semester.
  2. Payment Agreements: Payment terms must be agreed in advance between the Company and the bursary, and invoices must be settled within the agreed time frame.
  3. Any delay in payment beyond the agreed due date results in a 10% penalty fee being added to the outstanding invoice amount for each month that payment is delayed.
  4. The Company reserves the right to suspend services until outstanding payments and applicable penalties have been settled in full.
  5. Monitoring and Reporting: The Company will provide progress updates where required, and bursary administrators may request reports on student performance and attendance.
  6. Adjustments to allocated hours may be made where students do not use their full hours, subject to agreement between the bursary and the Company. Unused hours may be carried forward or reallocated at the discretion of the bursary and the Company.
  7. All communication must be conducted through official Company channels.
  8. All student data shared with bursaries will comply with data protection and privacy laws.

Refund Policy

  1. The Company maintains a strict no-refund policy for all bursary-funded tutoring services.
  2. Once tutoring services have been agreed upon or commenced, no refunds will be issued under any circumstances. Bursary administrators acknowledge and agree to this no-refund policy when engaging the Company's services.
  3. The Company will, however, make reasonable efforts to resolve service-related concerns through tutor replacement, lesson rescheduling, or service adjustments where applicable.
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